Effective Date: August 5, 2025

1. Introduction

This Privacy Policy describes how Holly Oak Arbor Care ("we", "our", "us") collects, protects, uses, and discloses personal information obtained through our website https://www.hollyoakarborcare.com/ (the “Site”). We are committed to safeguarding your privacy.

2. Information We Collect

We collect the following data:

a. Personal Information (voluntarily submitted)

• Name, email address, phone number
• Message content, uploaded photos or files
• Any business or property-related info necessary to provide a quote or service
  

b. Technical and Behavioral Data

• IP address, device/browser type, referring site, browsing patterns, site interactions
• Cookies, web beacons, analytics tracking used for performance and user preferences

3. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide estimates or service information
• Communicate with you regarding appointments, updates, or requests
• Improve the Site, including analytics and marketing insights
• Send newsletters, promotions, or service updates (with your consent)

We may use non-personal aggregated data for internal analytics and performance metrics.

4. Cookies and Tracking Technologies

Our Site uses:

• Essential cookies for form submission and session functionality
• Analytics cookies to understand site usage and improve your experience
• Third-party cookies (e.g., for marketing and analytics services)
  You can disable cookies via your browser settings, but this may impair some Site features.

5. Third-Party Sharing

We may share your personal information with:

• Service providers (e.g. email platform, analytics tools)
• Affiliates and partners who assist with marketing or operations
  We do not sell your personal data. Any third parties are contractually restricted from using your data for other purposes.

6. Data Retention

We retain personal information only as long as needed to fulfill our service obligations or comply with legal, tax, or accounting requirements.

7. Security Measures

We employ industry-standard technical and organizational safeguards, such as secure socket layer (SSL) encryption, to protect information during transmission and storage.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16. If you become aware of such data collection, please contact us to have the data removed.

9. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have rights under state law to:

• Access, correct, or delete your personal information
• Opt out of targeted advertising or third‑party sharing

Not be discriminated against for exercising these rights
You can submit a request via email or phone (below).

10. How to Exercise Your Rights

To access, correct, delete, or restrict processing of your personal data:

• Send an inquiry via email: faustohoacare@gmail.com
• Or call us: (619) 470‑5056
  Verification may be required for identity protection.

11. Links to External Sites

Our Site may link to third-party resources. We are not responsible for their privacy practices. Please review the privacy policies of any site you visit.



12. Updates to This Policy

This policy may be revised as needed. We encourage you to review it periodically. Your continued use of the Site after updates constitutes acceptance.